Cellar Door Staff Cheat Sheet: Talking Customers Through Shipping With Confidence

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Give your cellar door team an easy way to answer the “can you ship this safely?” question.

This one‑page cheat sheet helps staff explain, in plain language, how your wine is packed, why the bottles are protected in transit, and what makes your paper‑based bottle protection feel more premium than loose bubble wrap in a box.

It includes simple opener lines, short reassurance scripts for worried customers, and calm, non‑technical answers to common questions like “how is this different?” or “is it better than bubble wrap?”.

Designed for New Zealand wineries using Flexi‑Hex bottle protection, it keeps the focus on what matters to visitors: bottles arrive safely, the unboxing looks good, and there’s less plastic for them to deal with at the other end.

Download free, print for the tasting room, and make shipping conversations smoother for new and seasonal staff.

Give your cellar door team an easy way to answer the “can you ship this safely?” question.

This one‑page cheat sheet helps staff explain, in plain language, how your wine is packed, why the bottles are protected in transit, and what makes your paper‑based bottle protection feel more premium than loose bubble wrap in a box.

It includes simple opener lines, short reassurance scripts for worried customers, and calm, non‑technical answers to common questions like “how is this different?” or “is it better than bubble wrap?”.

Designed for New Zealand wineries using Flexi‑Hex bottle protection, it keeps the focus on what matters to visitors: bottles arrive safely, the unboxing looks good, and there’s less plastic for them to deal with at the other end.

Download free, print for the tasting room, and make shipping conversations smoother for new and seasonal staff.